Frequently Asked Questions

Club FAQs


Which package did I sign up for?

No problem, simply sign in with your email address and password and click on ‘Account’ (Under your Subscriptions) it will show your membership type.

 

Can I switch membership types?

You are able to switch between membership types but note that availability is limited and the package contents may change to accommodate adjustments. We process payments for recurring orders 10 days before shipping, so please switch before the corresponding date.


What wines will be in my shipment?

The wines are selected by our proprietor and winemaker Richard Da Silva, featuring new releases, last of vintage and special selections, showcasing the flavours of the season and the vintage they represent. The package contents will be announced a few weeks before shipping in a members-only newsletter.

 

Can I choose the wines for my shipment?

The wines are chosen by our wine maker just prior to each shipment. We uphold our promise to send you the best and most exclusive wines we have to offer. You can also always add on any of your favorites!


When will the next package be shipped?

The pre-shipment newsletter will be sent out a few weeks prior to the shipment date. The cut-off date for changes and updates will be on the 20th of the month preceding your shipment. All shipping will commence on the 1st of the month that the shipments are in (ie. March, June, September or December).


I will be away during my next shipment, what can I do?

If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for current shipment. Another option is to suspend the shipment as late as two weeks before the shipment date – you won’t be billed for the shipment and will resume your membership at a time of your choosing.


Can I change the address my wine is shipped to?

If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing shipping address.


Can I add more wine to my package?

Absolutely, anytime! Just send us an email at info@dasilvavineyards.com


What additional wines are available to me?

As a Wine Club member you have access to more wines than anyone else. Email info@dasilvavineyards.com for a current list of everything available, or browse our website, where the latest wines will be featured.


When will my credit card be charged?

Credit cards will be processed on the cut-off date of the 21st of each month prior to shipping.


Can the courier leave my wine on my porch?

No. At no time can your wine be left unattended and unsigned for by someone 19 years or older.


I forgot my member number… How do I find it?

Log in to your account and view it under Your Account/view and it will show in the right hand sidebar.

 

 

Store FAQs

I am done shopping. What now?

Within the site, you should see a cart icon at the top of the page, usually found on the right side. Clicking on this icon will bring you to the Checkout page, where you can check your items and quantities, and then proceed to Purchase when you are happy.

 

When will my items arrive?

We ship wines out on Mondays and Thursdays. Shipping times vary by location, but generally, your wine will arrive within 7-10 days of placing your order. If there is an unforeseen delay we will contact you as soon as possible to let you know.

 

Can I track my shipment?

When we finalize and ship your order we will send you an email with your tracking number. Once you have the tracking number you can logon to the courier’s website to get an estimate date of delivery.

 

Can the courier leave my wine on my porch?

No. At no time can your wine be left unattended and unsigned for by someone 19 years or older.

 

Problem with your delivered products?

If your order is faulty, damaged, is not what you ordered or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return.